Pacific B usiness R eview (International)

A Refereed Monthly International Journal of Management Indexed With Web of Science(ESCI)
ISSN: 0974-438X
Impact factor (SJIF):8.764
RNI No.:RAJENG/2016/70346
Postal Reg. No.: RJ/UD/29-136/2017-2019
Editorial Board

Prof. B. P. Sharma
(Principal Editor in Chief)

Prof. Dipin Mathur
(Consultative Editor)

Dr. Khushbu Agarwal
(Editor in Chief)

Editorial Team

A Refereed Monthly International Journal of Management
November 2025

Name : Index
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Name : From Control to Collaboration: The Impact of Participation on Learning
Author : Dr. Nilesh Kumar Tiwari,Dr. Mohit Pahwa,Shailesh Pandey,Sharad Chaturvedi
Abstract :
Employee learning and participation have been the significant aspect of organisational restructuring since decade. Drawing on Organisational learning and resource-based theory this article intends to explore the relationship between participative management style and learning at work with moderating role of supervisory communication. The outcome of the study based on the data gathered from 239 managers working in public sector organisations in India, supports the positive association of participative management style, and supervisory communication on learning at work. Furthermore, participation coupled with effective supervisory communication engenders the environment that is conducive for employee development and growth. The study underlines the importance of participation in creating knowledge driven workforce, providing theoretical and practical implications.
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Name : Factors Influencing Employee Attrition in Gujarat's Hotel Industry: An Insights from Empirical Analysis
Author : Satish Kumar Jha,Dr Ajay Trivedi
Abstract :
This research aims to identify and analyze the key factors contributing to employee attrition within the hotel industry in Gujarat. To establish a comprehensive framework for assessing job satisfaction, an extensive review of existing literature was conducted. Based on this review, several critical variables were selected, including pay scale, salary, compensation, rewards and recognition, leadership and participation in decision-making, work-life balance, job satisfaction, training for skill and knowledge development, interaction with co-workers, job security, employee engagement, communication and motivation, organizational brand image, and organizational commitment. Data was collected through online surveys completed by hotel staff across Gujarat. Employing both exploratory and descriptive research methods, the study seeks to provide meaningful insights into the factors influencing hotel employees' decisions to remain with or leave their organizations. The findings are expected to contribute to the development of effective strategies for employee retention, thereby supporting the sustainability and growth of the hotel industry in the region.
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Name : Digital Banking Service Quality and Customer Satisfaction: A Comparative Assessment of Public and Private Sector Banks
Author : Umar Amin,Dr. Sarita Agrawal,Uqba Yousuf
Abstract :
Purpose – Examining public and private sector banks in Jammu and Kashmir, this research seeks to draw comparisons and assessments of the quality of their digital service offerings. Additionally, it aimed at exploring how the quality of their digital service offerings affects clients' satisfaction level and sought to identify the significant dimensions affecting client satisfaction at a subset of public and private banking institutions. Design/Methodology/Approach – Building on an extensive survey of available service quality models available in literature, the research adapted key dimensions from two well-known models: Parasuraman et al.'s (2005) E-S-QUAL model for measuring electronic quality of banking services and Bahia and Nantel's (2000) BSQ model for evaluating general banking service quality of digital products. The measurement items were adopted from literature. Findings – Notable distinctions were found among public sector banks and their private counterparts in Jammu and Kashmir on account of all the dimensions and overall digital service quality. Results underscore the significance of Efficiency and Security/Privacy in bolstering digital banking customer satisfaction, regardless of the banking sector. Ease of Use and Service Portfolio rank lower across both sectors. Practical Implications – Results demonstrate pragmatic ramifications for policy makers, bank managements and professionals. Originality/Value – The study has outlined the areas where banks in the public and private sectors may improve their digital services to fortify competitive positioning and further consolidating relationship with customers by fostering their satisfaction level.
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Name : Environmental, Social, and Governance (ESG) Reporting and Corporate Governance: Insights from Emerging Markets
Author : Gopika Juneja,Dr Pranav Saraswat
Abstract :
This research investigates the effect of Environmental, Social, and Governance (ESG) reporting on corporate governance in the practices of emerging markets, focusing particularly on its role in creating increased transparency, accountability, and stakeholder interaction. The study seeks to identify whether ESG reporting motivates better corporate governance, particularly in nations experiencing changing regulatory and institutional frameworks. A mixed-methodology design was used, incorporating qualitative case study and quantitative data analysis. Data were collected from secondary sources such as ESG reports, governance releases, and financial reports of 50 listed Indian companies belonging to major industries, chosen by their level of ESG disclosures and the range of governance data available between the years 2018 and 2023. Content analysis of ESG discloses and a comparative analysis of governance performance before and after taking up ESG practices were made. The results confirm a positive association between ESG disclosures and enhanced corporate governance, in the form of greater board independence, effectiveness of audit committees, and stakeholder inclusiveness. Higher scores of ESG disclosure also translated into effective risk management and ethical governance practices. Furthermore, regulatory standards, such as the Business Responsibility and Sustainability Reporting (BRSR) initiative, facilitated the institutionalization of ESG practices, hence strengthening corporate governance structures. These findings underscore the catalytic power of ESG reporting in promoting governance reforms in emerging markets. This research provides useful lessons for policymakers, regulators, and business leaders that ESG reporting has the potential to be a strategic catalyst for long-term sustainability, investor trust, and business resilience. In addition, the study adds to the sparse literature on the impacts of ESG in emerging economies, presenting a holistic perspective on the governance advantages of ESG integration.
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Name : A Rough Set Theory Based Approach to Work-Family Dynamics and its impact on Organizational Citizenship Behavior and Organizational Commitment
Author : Tanaya Ghosh,Sumati Ray
Abstract :
This study utilizes a rough set theory (RST)-based approach to investigate the influence of work- family conflict (WFC) and work-family enrichment (WFE) on organizational citizenship behavior (OCB) and organizational commitment (OC). WFC and WFE are pivotal factors shaping employee attitudes and behaviors, as individuals strive to balance professional responsibilities with personal obligations. The interaction between these factors can significantly affect employees’ commitment to their organization and their engagement in discretionary, prosocial behaviors that contribute to workplace effectiveness. Given the complexity and inherent uncertainty in these relationships, rough set theory (RST) is employed as a data-driven method to analyze ambiguous and overlapping patterns within the dataset. RST enables the identification of key decision rules that explain how WFC and WFE contribute to variations in OCB and OC. The findings enhance theoretical perspectives on work- family dynamics while also providing actionable insights for organizations aiming to develop strategic policies and human resource interventions. By addressing both the challenges and benefits associated with work-family interactions, this research offers valuable guidance for fostering a supportive organizational culture that reduces conflict, promotes enrichment, and enhances overall employee engagement and commitment.
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Name : Resilient Supply Chains in Post-Pandemic Era: The Role of Knowledge Management and Industry-Academia Education in Manufacturing Sector
Author : Khudaybergan Khudayberganov,Sarvinoz Tursunova,Dilorom Tashpulatova,Ismoilova Sanobarxon,Valisher Sapayev
Abstract :
In the year 2023, while COVID-19 pandemic effects continue, supply chain resilience has become a priority agenda of the manufacturing sector, especially in developing countries such as Uzbekistan. The aim of this research is to examine how knowledge management and university-industry collaboration can contribute to the supply chain resilience in the post-COVID-19 era. The present research was conducted with a mixed (qualitative-quantitative) type in terms of purpose. Data were collected through semi-structured interviews with 15 experts and questionnaires with 120 managers and experts in Uzbekistan's manufacturing industry and were analyzed through content analysis and structural equation modeling. The findings revealed a positive and significant relationship between knowledge management and resilience (r=0.721) and between industry-university collaboration and resilience (r=0.634). The results of regression analysis indicated that these two variables explained 58.5% of the variance of supply chain resilience (p<0.05), and knowledge management contributed more significantly to this model (β=0.598). In addition, the biggest obstacle to effective collaboration was identified as the lack of an institutional and formal framework. This research concludes that the parallel development of internal knowledge management competences and intensification of external linkages with universities is one of the most important strategies for attaining resilient supply chains in Uzbekistan. This demands a firm commitment on the part of policymakers and managers to establish the required institutional and cultural environments.
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Name : Analysis of FinTech’s Role in Financial Inclusion: Mediating Effects of Digital Literacy and Technology Adoption among Users
Author : CA Richa Singh,Dr. Ashish Malik
Abstract :
Principal objective of this study was to examine how financial technology (FinTech) promotes financial inclusion, focusing on the mediating role of digital financial literacy and technology adoption among users. To explore the various dimensions of the study data was collected from 1210 FinTech users of Rajasthan, in India was analysed using structural equation modelling (SEM) and predictive analytics. The findings reveal that trust, service quality, perceived security, user experience, and technological compatibility significantly enhance FinTech adoption. Digital financial literacy and technology adoption emerge as critical mediators, strengthening the relationship between FinTech usage and financial inclusion. These mediators empower users to leverage digital platforms effectively, addressing gaps in access to formal financial services. The study also highlighted the role of demographic and behavioral factors in shaping FinTech adoption. The results underscored the transformative potential of FinTech innovations like mobile money, digital wallets, and blockchain-enabled solutions in overcoming infrastructural barriers, reducing transaction costs, and expanding access to financial services in underserved regions. The study contributes to theoretical frameworks by integrating novel variables and advanced methodologies, providing actionable insights for policymakers, regulators, and FinTech companies. These findings support the design of inclusive financial ecosystems, emphasizing the need for targeted digital literacy programs, user-centric platform designs, and supportive
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Name : ESG Integration in Corporate Strategy with education: How Business Schools Can Bridge the culture Gap for Sustainable FDI in central Asia
Author : Ruziyeva Rucksora,Sapayev Valisher,Jumayeva Xulkarxon,Sayliyeva Mashkura,Abdullayev Dadaxon
Abstract :
This research investigates how embedding Environmental, Social, and Governance (ESG) principles into corporate strategies impacts the attraction of sustainable foreign direct investment (FDI) in Central Asia, with a particular focus on the influence of business school education. The data reveals a notable correlation: a 0.56, point improvement in ESG scores (p<0.01) translates directly into higher FDI sustainability. For instance, Kazakhstan, boasting an ESG score of 65.2, attracted $12.5 billion in investment inflows. A survey of 200 regional managers and experts underscores the pivotal role of business schools in bridging cultural divides. Specifically, 82.1% of respondents emphasized the effectiveness of cross, cultural education programs as critical for project success. Nevertheless, challenges remain—70.1% highlighted insufficient localization of curriculum content, and 58.9% cited limited training resources, factors that together diminished the overall efficacy of cross, cultural training by 47%. Managerial performance data following ESG, focused courses demonstrated significant gains: cultural competence improved by 43.8%, while project success rates increased by 41.2% (p<0.01). Case studies further illustrate that projects with strong ESG integration—such as those in renewable energy—were up to 85.7% more successful. At the regional level, disparities are evident. Kazakhstan, for example, achieved 72.5% training coverage and subsequently experienced a 15.2% growth in FDI, whereas Turkmenistan, with only 58.9% coverage, saw just a 9.5% increase. Ultimately, these findings underscore the necessity of transforming business school curricula to equip future managers with a nuanced understanding of Central Asia’s unique cultural and environmental demands.
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Name : The Role of Digital Logistics in the Formation of Financial and Economic Security Systems of Industrial Enterprises
Author : Maksym Dubyna,Olga Kalchenko,Pavlo Mekshun,Artem Degtyarev,Ihor Cherednychenko
Abstract :
In the article, the impact of digital technologies (DT) on the transformation of logistics system of industrial enterprises (IE) and the role of this system in the formation of the financial and economic security (FES) system of these enterprises is considered. First, the essence of FES was investigated, its characteristic features for the operation of IE were specified. This was implemented within the study of the FES system, definition of its components and support spheres. The essence of logistics was also considered and its role in functioning of IE was substantiated. Based on results of the study, a scheme of this logistics system was produced. It was established that in current conditions, logistics system of the IE is transformed due the DT impact. This contributed to emergence of the digital logistics concept, which essence was investigated in the article. Features of using digital logistics by IE were also specified, the logistics system and its main advantages to ensure effective operation of IE were determined. The detailed consideration of digitalization features of the logistics system of these enterprises allowed us to formulate directions to stimulate further digital transformation of this system.
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Name : AI-Driven Branding Applications for New Age Management Institutions: An Empirical Exploration
Author : DM Arvind Mallik,Prof Dr Amiya Bhaumik,Prof. Dr. Parin Somani
Abstract :
The incorporation of Artificial Intelligence (AI) into branding strategies is transforming management education as institutions strive to stay competitive in a rapidly changing market. This study explored MBA students' attitudes toward AI-powered branding strategies at 10 autonomous institutions in Bengaluru, surveying 390 students on their awareness and perceptions of AI integration. Statistical analysis revealed a moderate correlation between students' awareness of AI applications and their willingness to adopt these strategies. While students recognized AI's potential to enhance personalization, customer engagement, and operational efficiency, they also expressed skepticism about its necessity and raised concerns about ethical implications and limited exposure to AI technologies. These findings highlight the need for educational institutions to better integrate AI into their curricula, preparing future managers to thrive in a technology-driven business landscape. The research emphasizes the importance of aligning educational programs with marketplace demands and contributes valuable insights into the role of AI in branding within management education. Ultimately, by addressing the challenges and opportunities presented by AI, institutions can enhance their competitive edge and ensure that graduates are equipped to navigate the complexities of modern branding strategies.
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Name : A Study on the Impact of Organizational Culture on Employees' Organizational Commitment and Organizational Citizenship Behavior in Public Sector
Author : Hong-Cheng Liu
Abstract :
Organizational commitment performance can help the strengthening employees’ cohesion with the organization and considering organizational interests as individual interests. Based on this an individual can be willing to invest in extra time for the organization. It can be seen that employees with higher organizational commitment exhibit organizational citizenship behavior more easily. The purpose of the research is to explore the effects of public sector organizational culture on organizational commitment and citizenship behaviors of employees. The current study was conducted with the participation of employees in public sector of Taiwan. According to the results, the current study is expected to help public sectors strengthen employees’ cohesion with public sectors by considering the public sector benefits, being willing to invest extra time for public sectors, and showing higher performance in terms of organizational citizenship behavior.
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Name : Effects of Commitment-Based International Human Resource Management Practices on inside Marketing and Job Satisfaction in AI companies
Author : Jui-Sheng Wang
Abstract :
The AI companies-based management trend, the emphasis on employee autonomy, employee career planning, the establishment of preparation center for employers, and learning organization design reveal AI companies’ emphasis on “human resources”. A successful AI companies organization must practice international human resource management to promote the quality, commitment, and job performance of the members. A total of 400 copies of questionnaires were distributed to AI Company’s employees in Taiwan, of which 347 valid copies were recovered, with a retrieval rate of 87%. The research results can be summarized as 1. AI companies applying commitment-based international human resource management practices to design for attracting, selecting, training, motivating, and rewarding employees can establish affective commitment with employees in the organization, 2. Commitment-based international human resource management practices in AI companies can lead employees to perceive the balance between pay and reward which directly affect employees’ job satisfaction and behavioral intention, 3. it is necessary to increase commitment-based international human resource management practices in AI companies to promote employees’ job satisfaction. According to the results, it can be stated that AI companies can enhance employees’ job satisfaction through commitment-based international human resource management practices to further promote employees’ learning quality.
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Name : A Hybrid MCDM Framework for Resilient Food Supply Chain Optimization at Mega Events: Challenges, Insights, and a Strategic Roadmap
Author : Srikant Gupta,Vinayak Vishwakarma,Richa Srivastava
Abstract :
This study aims to optimize food supply chain management at Mahakumbh, one of the largest religious gatherings in the world, by identifying and prioritizing the challenges faced in this complex logistical environment. By employing a combination of the Delphi technique, Pythagorean Fuzzy AHP, and empirical validation, the research aims to provide actionable insights for stakeholders involved in food supply management during mega-events. Design/Methodology/Approach A mixed-methods research design was employed, initially using the Delphi technique to solicit the experts' opinions regarding the issues in the food supply chain management. Then, the Pythagorean Fuzzy AHP technique employed a series of 13 post-graduate qualified suppliers as input in ranking the issues. Empirical validation was then carried out using the snowball and purposive sampling methods with the aid of 140 respondents to collect more general opinions among the attendees at the Mahakumbh. Findings The results indicated a consensus across the top problems, the most significant being the effective transport and storage of food (C4), followed by making the practices more sustainable (C6) and the reduction of food waste (C5). This ranking reflects the logistical challenges inherent in managing the food supply chain for big events when the large numbers attending the event mean that very detailed planning and control are needed. Solving these problems will be a key requirement for the success of the Mahakumbh and the health and welfare of the tens of thousands of pilgrims who participate in this important religious festival. Research Limitation/Implications The study's emphasis on post-graduate responses limits it and might not fairly represent the opinions of all the participants engaged in food supply management for the event. Furthermore, depending too much on professional judgments might bring prejudice. Future studies should use a more varied sample to reflect a greater spectrum of viewpoints and experiences. Originality This study adds knowledge to the body of literature on mega-events food supply chain management by integrating innovative methods such as Pythagorean Fuzzy AHP with empirical proof, providing a systematic model for comprehending and responding to the peculiar challenges faced by the food supply chain in major religious events.
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Name : Influencing Purchase Decisions: The Role of Online Reviews and Ratings in the Textile Industry
Author : Devinder Singh Hooda,Dr. M. Iswarya,A. Prasanth,Dr S. Venkata Ramana,Dr Pratiksha Rai
Abstract :
Recently, consumers have come to respect human recommendations just as much as they trust online evaluations, and many people consider ratings and reviews when making decisions. The primary objective of this study is to investigate the impact of online reviews and ratings on consumers' purchasing decisions for textile products. The study, conducted in the Jodhpur region of Rajasthan, employed purposeful sampling to select 457 respondents. The data was collected using a methodical questionnaire. According to the results, more than 65 per cent of shoppers stated they trusted online reviews. Their decision to buy is mostly influenced by verified purchasers' feedback and the general rating of textile items. Overall, 90 per cent of respondents said that customers' decisions to purchase textile items are significantly influenced by online evaluations and reviews.
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