Pacific B usiness R eview I nternational

A Refereed Monthly International Journal of Management Indexed With THOMSON REUTERS(ESCI)
ISSN: 0974-438X
Imapct factor (SJIF): 6.56
RNI No.:RAJENG/2016/70346
Postal Reg. No.: RJ/UD/29-136/2017-2019
Editorial Board

Prof. Mahima Birla
(Editor in Chief)

Dr. Khushbu Agarwal
(Editor)

Ms. Asha Galundia
(Circulation Manager)

Editorial Team

Mr. Ramesh Modi

A Refereed Monthly International Journal of Management
February 2019



Name : Index
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Name : A Structural Equation Model of Work Support, Work Autonomy, Work Ambiguity and their Influence on Work Life Balance of Doctors
Author : Dr. Sakshi Sharma
Abstract :
The present study assessed the impact of work support, work autonomy, and work ambiguity on work life balance of doctors. The path model by using data from 141 doctors employed in government hospitals of Himachal Pradesh. Confirmatory Factor Analysis was executed to confirm the fitness of data of the proposed measurement model. Convergent validly, discriminant validity along with composite reliability were estimated to ensure reliability and validity of the scales used. Finally, Structured Equation Modeling was used to test the hypothesis of the study. The findings of the study reported significant influence of work support, work autonomy on work life balance of doctors.
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Name : A Comparative Study on Performance Measurement of HDFC Bank and SBI using Balanced Scorecard
Author : Dr. Ashok Kumar Gupta,Dr. Meenu Maheshwari,Mrs. Sudarshana Sharma
Abstract :
To achieve strategic objectives and a sustainable competitive advantage, banks requires to evaluate their performance on continuous basis and improve it on all the financial and non-financial aspects. This study has been carried out to evaluate and compare the performance of HDFC bank ad State bank of India using the Balanced Scorecard which administer the performance on four basic perspectives named Financial: Customer: Internal Business Process: Learning & Growth and Innovation and with an additional perspective Social and Environment. The results do not shows any significant difference in the performance of HDFC bank on financial perspective, customer perspective and Social & Environment Perspective and do not show any difference in the performance of SBI on all perspectives except financial perspective when intra company comparison was drawn for the study period. The overall performance score of HDFC bank was higher than SBI in the last four years of the study. Both banks were graded very good in the year 2014-15, 2015-16 and 2016-17. The performance of both banks on financial perspective has been decreased so as to improve it, it is suggested to improve performance on nonfinancial perspectives because improvement in non-financial measures directly improves the financial performance of banks.
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Name : An Empirical Study on The Brand Equity of State Bank of India using Aaker Model
Author : Dr. Ranjana Tiwari,Mr. Amarpreet Singh
Abstract :
Purpose: This research paper aimed to investigate the relationship between brand equity components and the customer satisfaction level. This paper also tried to understand the brand equity of the State Bank of India and the factors which affect the State Bank of India's brand equity.

Design:

An expansive review of literature was done which created the framework of the research. The Aaker model (Aaker, 1991), a pre tested method was used to perform the research. A total of 160 respondents within Bangalore, India were asked to fill in the questionnaire. To determine significant difference between gender of respondent and customer satisfaction level, one sample t test was used by the researchers, whilst Multiple Regression Analysis was used to determine relationships between brand equity components and customer satisfaction.

Findings:

The study showed that overall; the State Bank of India had a positive brand image. Respondents were majorly agreeing with the statements provided in the survey. This was followed by a majority of people with no opinion on the questions asked. In the end over half of the respondents were satisfied with the bank, but, had complaints such as ATM's having shortage of cash and employee attitude towards customers, being the most common.

Implications:

This study shows that the State Bank of India is going on a positive path in terms of their marketing efforts. However to improve, SBI can take heed to improving the customer facing employees and their ATMS. This research lays down a foundation for future research being conducted into the same field, as well as shows a realistic situation of how SBI's brand image is perceived by the public.

JEL Classification

– Marketing, Intangible Assets, Advertising, Brand, Brand Loyalty, Brand Preference, Brand Image

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Name : High Performance Work System and Employee Commitment: An Empirical Study of Ex-Cadre Employees of Civil Bureaucracy
Author : Arfan Ali ,Bilal Shahid Cheema,Qamar Shahzadi ,Sidra Mubeen
Abstract :

The purpose of this study was to explore perception of Ex-cadre employees of civil bureaucracy regarding relationship of high performance work systems (HPWS) and employee commitment with mediating role of public service motivation (PSM) and moderating impact of role clarity. Data were collected from Ex-cadre employees through cross sectional research design. For thispurpose180civil servants were approached with response rate of 92%.Convenience non-probability sampling technique was used. Data have been analyzed through structural equation modeling by using Smart PLS 3.2.0 software. The results supported the argument that HPWS has a significant impact upon employee commitment directly and indirectly through public service motivation. The interaction of PSM and role clarity was not proved in predicting employee commitment in civil servants. This study followed a cross sectional research design, which does not allow drawing a casual inference. Longitudinal data might provide unique contribution. Social exchange relations were tested form static rather than dynamic perspective, thus longitudinal data might bring different findings. Data from multiple sources might be interesting to explore new insights. Cluster sampling from the various segments can also be area for future avenues. Other potential mediators and moderators can also be tested in future. This study suggests that in order to improve service delivery process policy makers should focus on HPWS which increase the public service motivation and employee commitment of ex-cadre employees. This study has documented the perception of ex-cadre employees of civil bureaucracy, which have received a little attention of researchers in the past. The moderating impact of role clarity has also been tested between the relationship of public service motivation and employee commitment.

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Name : Workplace Terror and its Consequences: Perception of Newly Graduated Nurses of Public Sector Hospitals
Author : Muhammad Abrar,Mohsin Bashir, Naila Nureen,Qamar Shahzadi
Abstract :
Round the globe workplace incivility is considered as devastating issue and its prevalence is documented across all disciplines. However, perception of newly graduated nurses in South Asian context has been ignored at large. This investigation explored perception of newly graduated nurses about workplace incivility and its consequences on their professional as well as personal life. Present study was conducted in the public sector hospitals in Faisalabad, Punjab, Pakistan. Data was collected through qualitative interviews and ten newly graduated nurses were approached for in-depth discussion. Thematic analysis was used to analyze the data. Respondents revealed their experiences of workplace incivility which they faced during working hours. Patients, patient's attendants, and doctors were reported as a source of harassment and incivility by the burses. Newly graduated nurses confirmed that they faced verbal abuse in morning shifts usually and physical assault in the night shifts. They also reported depression, work-family conflicts, less job satisfaction, inefficient work performance, increase turnover intention, absenteeism and s post-traumatic stress disorder (PTSD) due workplace incivility. They also reported that their higher management never motivated them to report incidents of incivility. Results showed a vivid picture about growing ratio of incivility towards nurses and this situation demands prudential measures by hospitals management to prevent and control the workplace incivility.
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Name : Impact of Liquidity and Risk on Bank Capital: Empirical Analysis of Commercial Banks
Author : Faisal Abbas,Shahid Iqbal,Dr.Bilal Aziz
Abstract :
The purpose of this study is to explore the influence of bank liquidity and bank risk on bank capital among emerging economies of Asia in post crisis conditions. The data is collected for 379 banks from Bank scope database. The data for this paper includes post crisis period ranging from 2011 to 2016. Linear regression panel-corrected standard errors approach is used to find consistent estimators. The results confirm that liquidity is negatively influencing bank capital in medium size banks while small banks are positively impacted by liquidity. The overall risk has positive effect on bank capital in all banks which is consistent with regulatory hypothesis. The findings also prove that market funding, banks size and real gross domestic product have negative effect on bank capital.
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Name : The Impact of Store Image and Store Service Quality on Purchase Intentions : A Study from Armed Forces Operated Canteen Stored (CSD), Pakistan
Author : Dr.Rana Tahir Naveed, Naveed Ahmad,Ahmad Mohmad Albassami ,Mahsa Moshfegyan
Abstract :
This research study aims at investigating the impact of store image and service quality on customer purchase intentions in Armed forces operated canteen stores department. There were two independent variables like the service quality and store image in this research. The variable store service quality is further divided into three sub- dimension like interaction quality, service environmental quality and outcome quality whereas dependent variable was purchase intentions. A self administered questionnaire was adapted from different sources for the purpose of data collection. A total of 450 questionnaires were distributed among different respondents of the present survey and 309 fully filled questionnaire were returned that were found useful for further analysis and hence the response rate remained close to 69 percent that is reasonable
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Name : Financial Self-Efficacy and Women's Personal Finance Behaviour: A Case study of Public Sector Banks in Pakistan
Author : Dr.Muhammed Istiaq,Aisha Imtiaz ,Shahbaz Hussain, Rubab Anum,
Abstract :
In this study we examine the impact of financial self-efficacy on the financial behavior of the working women, along with the different personal attitudes including financial anxiety, self-esteem, self-control and financial stress. Impacts of the financial literacy and risk preferences on the financial behavior also examined in this study. Data has been collected from the working women in public sectors banks
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Name : Mapping the Imprints of China's Energy Sector Investments on Pakistan's Energy Crisis: Analyzing Pakistan's Transmission Losses and Energy-Mix
Author : Sumera Iqbal,Jianxun Chu, Shafei Moiz Hali
Abstract :
he China-Pakistan Economic Corridor (CPEC) is one of the six corridors encompassing China's Belt and Road Initiative (BRI). The commencement of CPEC has led the World Bank to brush-up its economic forecasts for Pakistan; from 5.4% to 5.8%. The improved forecasts are below par, owing chiefly to the energy crisis; the crisis roughly shaves off 2% annually from Pakistan's Gross Domestic Product (GDP) growth. 60% of CPEC investments are targeting the power sector of Pakistan, accounting for roughly 20% of Pakistan's
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Name : Carrefour's Competitive Strategy- Cost Leadership and Differentiation: A Case Study
Author : Prof.Dr.Satya Subrahmanyam
Abstract :
The aim of this study is to examine the competitive strategies-cost leadership and differentiation and its influence on competitive advantage in Carrefour-Erbil. Both strategies are working to gain a competitive advantage
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Name : Competitive Intelligence and Indian Retail Industry
Author : Bhagat Singh,Dr. Sunita Tanwar
Abstract :

The article has studied the process of Competitive Intelligence in Indian retail firms. The 168 firms operating in retail sector have been selected for study from National Capital Region of India

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Name : Start-up Entrepreneurship in India: A Conceptual Framework
Author : Dr. Deepika Upadhyay ,Ms. Aparna Sharma
Abstract :
Start-up Entrepreneurship in India: A Conceptual Framework
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Name : Recommended System: Content Based
Author : Paras Aggarwal,Chetan Singh,Vinay Kumar Jain,Gunjan Chandwani
Abstract :
In this document we'll be giving a brief review on how the recommended system works and the way it's helpful. There square measure numerous styles of basic systems
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Name : Economic Update
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Name : Stats Window
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Name : Editorial
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