2017_month/July |
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Name | : | An Examination of the Relationship Among Store Image Attributes Customer Satisfaction and Loyalty Behaviour |
Author | : | Dr. Pankaj Kumar |
Abstract | : |
The purpose of the study is to examine the significance relationship
among store image attributes, consumer satisfaction, behavioral
response and intentions. A structured questionnaire was successfully
distributed to 600 respondents, who had made purchases from sixty
retail formats operated in Delhi and Gurugram belonging to the
domain of Shopping Malls, Hypermarket, Supermarket, Department
Stores, Discount stores and Category Killers through systematic
stratified sampling for the collection of data. Factor analysis was used
to determine how many factors related to dimensions of store image as
perceived by customers towards retail formats were being measured by
the instrument. Correlation analysis was employed to examine the
significance relationship among store image attributes, customer
satisfaction, behavioral response and intentions. The results of the
study are concluded that customer satisfaction is significantly
associated with the entire fourteen facets store image, whereas wordof-
mouth communication, intention to switch, and customers' loyalty
intention are partially significant with store image attributes,
furthermore word-of-mouth communication, intention to switch, and
customers' loyalty intention are also significantly correlated with
customers' satisfaction.
Keywords: Retail store, Store Image, Customer Satisfaction,
behavioral Intention, Loyalty Intention.
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Name | : | Interest Rates and Stock Market in Indian Context: An Analysis |
Author | : | Dr. S.P. Aggarwal,Ms. Anshika Agarwal |
Abstract | : |
In this paper, it is checked whether interest rates matter for stock
markets or not by studying the nature of relationship and the causality
between interest rates and stock market for the period ranging from
January 2008 to December 2013 for Indian market. Augmented
Dickey-Fuller Unit Root test is applied and it is found BSE 100 series
and Call money rates series are non-stationary at level and at first
difference these series are stationary. And then by applying Granger-
Causality test, it is found that there is no causal relationship between
interest rates and stock market in Indian context. They do not lead or
lag each other. But, by applying Johansen co-integration test it is seen
that interest rates and stock market move together in the long run and
there is co-integration between them. The findings of this paper might
help policy makers to change interest rates as part of monetary policy
by considering its effects on stock prices.
Keywords: Interest Rate, Stock Market, Granger Causality, Johansen
Co-integration.
JEL Classification: E43, E44, G10
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Name | : | Historical Fall in Crude Oil Prices and Volatility Spillover to Selected Asian Stock Markets |
Author | : | Dr. Saif Siddiqui, Ms Arushi Gaur |
Abstract | : |
Oil industry recently faced the deepest downturn. This plunging price
was first observed in June 2014 and it moved further down. This
change affected the investment pattern of many companies and leads to
a decline in corporate margins and influence investments in stock
markets. Keeping in view this important relationship, here, we propose
to study the movement of crude oil prices and volatility spill over to
select major stock markets of Asia.
We have taken daily data for the period from June 01, 2014 to August
31, 2016 for the major Asian countries (China, Malaysia, Indonesia,
South Korea, Singapore, Japan and India). One major stock index of
each country has been taken to represent its stock market. We used
GARCH (1,1) model to forecast volatility. Beside, doing descriptive
statistics and correlation test, we put granger causality test to identify
spill over of volatility.
Preliminary results suggested that apart from different degrees of
correlations, return spill overs between India and its Asian
counterparts are found to be significant and bi-directional. We found
that there are some markets from where there is significant flow of
volatility. Affect of historic crude price movement on stock markets is
also significant.
Keywords: Crude Oil, Stock Market, Garch Model, Causality,
Correlation
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Name | : | Consumers' Attitude towards Organic Food Products in Vadodara – An Exploratory Study |
Author | : | Dr. Ashutosh Sandhe, Ms. Ashwini Joshi, |
Abstract | : |
This descriptive research studies and analyses the attitude of people of
Vadodara towards organic food products. Attitude was studied by
application of the Tri-component Model where three major
components of attitude i.e. cognition, affection and conation or
purchasing intention was measured and from that the overall attitude
was analysed. Based on a sample size of 200, it was found that the
overall attitude for organic food products was favourable and that there
was strong positive correlation between all the three components and
attitude. Further, reasons for preference of organic food products were
also studied along with problems faced in procurement of these
products in Vadodara.“Organic food products are good for health” was
found to be the most prominent reason for preference of these products
and these products are not easily available everywhere was found as a
major problem faced in procurement in Vadodara.
Keywords: Attitude, Cognition, Affection, Conation, Tri-component
model
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Name | : | An Analysis of India's Trade with China - with special reference to Mercantile Trade |
Author | : | Kumar Navodit Manav |
Abstract | : |
Over the past two decades, there is no other trading partner that has
gained as much importance as India and China, China and India
together feed to the 40% of humanity. China is the world's largest
exporter and its exports formed more than 13% of the global exports.
China and India relationship is an important indicator of peace and
stability in the region. There is increasing trend of imports and exports
among India and China after economic reforms, these two economies
are rapidly growing economies in the world. These two countries are
also having cultural, historical, political background, there is
tremendous potential related to international trade between these two
countries. Through bilateral agreements and trade negotiation these
two countries can come together and establish themselves as good
partners at the international trade level. China and India had similar
development strategies before adopting of market oriented economic
reforms. China began reforming its centrally planned, non-market and
closed economy in 1978. India always had a large private sector and
functioning market subject to rigid state controls until the hesitant and
piecemeal reforms of the 1980's. These became systematic and far
broader after India experienced a severe macroeconomic crisis in
1991. With the beginning of the 21st century, they have become the two
superstars of economic growth with their increasing integration with
the rest of global economy. Without a doubt, a further development of
these two rising giants will have a tremendous impact on world
economy as a whole and their success will usher in the return of Asian
century in the next twenty or thirty years.
Keywords: Policies, Strategies, Agreement, Asian Superpower, Self
Sufficient, Non Socialist Country, Humanity, Peace and Stability,
Polynomial Regression Model.
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Name | : | Market, Size, Value and Stock Returns in India |
Author | : | Samreen Akhtar |
Abstract | : |
This study empirically examines the single-factor market model and
the Fama-French three-factor model for the Indian stock market using
data for a longer time-period i.e. from 1993 to 2013. We also test the
models for two shorter time periods of ten years each subdividing this
entire period of twenty years. Then these two periods of ten years are
further divided into two periods of five years each. In all, we carried out
the tests for seven different time periods. The results report a negative
relation between size and average return, and a positive relation
between average return and value irrespective of size. R2 values
establish that the stock-market returns, SMB and HML proxy for risk
factors. Based on the joint test of the intercepts the three-factor model
can't be rejected for the Indian stock market.
Keywords: Market, Size, Value, Returns, India
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Name | : | View Corporate Social Responsibility through Companies Act 2013 - A Study of Selected Maharatna companies |
Author | : | Babita Kundu |
Abstract | : |
With the introduction of Companies act 2013, it is a new era for
corporations to fulfil its social obligation. There are several new
provisions introduced in Companies act and one of such new provision
is about corporate social responsibility (CSR). CSR has been
applicable from 1 April 2014 as mandatory contribution for such
company which has net worth of Rs.500 cr. or more OR net turnover of
Rs. 1000 cr. or more OR net profit of Rs. 5 cr. or more during any
financial year. This study presents a view on CSR as per Companies
Act 2013. In India, Public sector has played a major role in industrial
and economic development and having significant share in gross
domestic product. Role of some public sector companies especially
Maharatna, Navratna and Miniratna is well acknowledged in the
economic development. They are having strong financial results which
guide the Indian economy's health. This study is an attempt to check
that are these companies performed well in terms of social
responsibility also. It is an exploratory study based on Content analysis
of annual reports of selected 5 Maharatna companies for financial year
2014-2015 about corporate social responsibility. In this study, CSR
performance of sample companies are evaluated with key aspects of
section 135 of Companies Act 2013 and concluded that performance of
selected companies is act as a benchmark for fulfilling the corporate
social responsibility. On the basis of CSR activities and number of
CSR projects, BHEL is 1st while on the basis of CSR budget and CSR
expenditure, NTPC is 1st among all selected Maharatna companies.
All companies have given preference to invest in CSR1, CSR2 and
CSR4 as these activities have maximum score as per disclosure index.
Keywords: Companies Act 2013, Corporate Social Responsibility,
Maharatna, Public Sector undertakings.
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Name | : | Constant Market Share Analysis of Export Competitiveness of Cotton: A Comparative Study of India and China |
Author | : | Dr. Mamta Pankaj Jain |
Abstract | : |
The Textile & Clothing (T&C) sector has played a crucial role in the
global economic growth and development from the era of industrial
development. On January 1st, 1974, Multi Fiber Agreement came into
existence. It replaced all previous agreements that were regulating
global trade in T&C since 1961. Under this agreement, quotas were
enforced on developing countries for the export of yarn, textile and
apparel products. Agreement on Textiles and Clothing (ATC) during
Uruguay Round Agreement (1994) called for progressive phasing out
of MFA over a ten-year period starting from 1995 and reached by the
end of 2004 so as to integrate the international trade in T&C into the
General Agreement on Tariffs and Trade (GATT) rules. This paper is an
attempt to investigate the impact of abolishing MFA on India's export
competitiveness in world trade of cotton vis-a vis to China. The study
adopts Constant Market share analysis approach. The study finds that
both India and China have increased the export competitiveness post
MFA, however China increased it export competitiveness more than
that of India.
Keywords: India, China, Cotton, Export Competitiveness, Constant
Market Share
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Name | : | Benefits and Challenges of Carbon Credit Trading Practices in Organizations- A Case Study |
Author | : | Dr. Ajay K. Garg, Satyendra Arya, Dr. Rakesh K. Mudgal |
Abstract | : |
Carbon Credit Trading is generated from the Kyoto Protocol. The main
aim of this concept is basically to trade the carbon credit in the market.
This type of trading is now the one of the fastest trading market in
India. The companies that are not already carbon constrained will need
to prepare themselves for carbon legislation as a low carbon economy
in the long run. This research is used for the several benefits and
challenges which are directly or indirectly associated with carbon
credit trading. Some organizations are already taken lots of monetary
and non-monetary benefits but nowadays several organizations are
directly interested to involve in this trading. Carbon credits create a
market for reducing greenhouse emissions by giving a monetary value
to the cost of polluting the air. This means that carbon becomes a cost of
business and is seen like other inputs such as raw materials or labor.
The possibilities are endless; hence making it an open market.
Operators that have not used up their quotas can sell their unused
allowances as carbon credits, while businesses that are about to exceed
their quotas can buy the extra allowances as credits, privately or on the
open market. This research paper intends to explore the benefits and
challenges about carbon credits amongst Indian Industry.
Keyword: Carbon Credit Trading, Kyoto Protocol, Clean
Development Mechanism (CDM), Emerging Market.
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Name | : | Corporate Social Reporting in India: A Study of Some Selected Indian Companies |
Author | : | Summi Arora, Jaideep |
Abstract | : |
Social responsibility is the responsibility of an organization for the
impact of its decisions and activities on the society and environment
through transparent and ethical behavior that is consistent with
sustainable development and the welfare of society. Since the business
plays a pivotal role in both the job and wealth creation in the society
and efficient use of natural capital, CSR is a central management
concern which positions companies to manage risk and take advantage
of opportunities. The present study deals with the issue of corporate
social responsibility reporting practices being followed by selected
companies in India.The study has been conducted by analysing annual
reports of selected companies using content analysis. Certain
indicators have been selected on the basis of Global Reporting
Initiative guidelines and UNCTAD principles.
Keywords: Social Responsibility, Sustainable Development,
Environment, Safety, Transparency
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Name | : | Z - Score Analysis on Efficiency of Working Capital Management: An Evidence of Selected Indian Food Processing Companies Listed in NSE |
Author | : | Mohsin Khan |
Abstract | : |
Working capital management is a very important component of
corporate finance as well as essential for manufacturing sector because
it directly affects the liquidity and profitability of the company. It deals
with current assets and current liabilities. There are two concepts of
working capital viz. quantitative and qualitative. Some people also
define the two concepts as gross concept and net concept. This
preliminary study was made with an attempt to analyze the Altman's ZScore
on efficiency of working capital management i.e. Discriminant
Analysis for a time horizon of 5 years with respect to the select Indian
Food Processing companies which are listed in National Stock
Exchange (NSE). The secondary data have been used for analysis
which is driven from some Database as well as Annual Report of the
companies. A sample of 14 select Indian Food Processing Companies
listed in NSE have been taken for testing the efficiency. After the study
the result found majority of select companies are fail to maintain their
liquidity ratios and for the reason companies are in risk zone as per zscore
analysis. This paper has been divided into four major segments
namely Introduction, Methodology, Main Findings and discussion and
finally Suggestions and Conclusion.
Keywords: Working Capital Management, Z-Score Analysis, Food
Processing Companies, NSE.
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Name | : | The Role of Diaspora in Strengthening Relations between Host and Home Country.(A Case Study of Indian Diaspora in UAE) |
Author | : | Dr. K.A. Goyal, Mr. Abdul Vajid, |
Abstract | : |
Migration is the human face of globalization, and Diasporas are the
human links between countries. According to United Nation Report
the global stock of migrants as of 2015 is 244 million persons which
have more than doubled within the last three decades. The Survey
conducted by UN department of economic and social affairs reveals
that India has the largest Diaspora population in the world. There are
large numbers of Indians living and working outside India and playing
important role in India's Economic Development as well as host
country. The Indian Diaspora covers practically every region of the
world.
This paper explores the role of UAE's Indian Diaspora in economic
development of both India and UAE and how it is acting like a bridge
between both countries flourishing relations .UAE and India are one of
each other's largest trading partners. The large Indian Community
members from a tea vendor to Business Tycoon, Indians have
registered their presence in every sector in the UAE. This paper also
highlights the current welfare schemes of Indian Government for
Indian Diaspora, major problems facing by Indians in UAE and
suggestive measures to overcome these problems.
Keywords: Indian Diaspora, Diaspora & Development, India UAE
Relations, Migration, Remittance
JEL Classification: F22, F24, J6, O15
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Name | : | Sustainability Balanced Scorecard as a Framework for Performance Measurement in Facility Management - A Literature Review |
Author | : | Pankaj Tiwari, Dr. Sunita Panicker |
Abstract | : |
Facilities management (FM) subsists to prop up the core business that
is the prelude goal-seeking actions of the enterprise. The responsibility
of FM in facilitating organizational performance, and by this means in
provide competitive gain, is generally acknowledged. Environmental
management matters have acknowledged an augmented amount of
responsiveness in recent years and make use of the balanced scorecard
for the intention of environmental management is an important pursuit.
The advantage of sustainability and green practices in facility
management like diminution in energy consumption, productivity
amplifies, waste reduction, and many other beneficial effects of
sustainability can be enumerated and offered to an organization's
leadership in order to secure sustainable practices and their
constructive effect on the underneath line. Many of the affirmative
economic possessions do not be evident directly; however one must
take a long-term outlook of mainly sustainable practices and
cautiously assess green options to conventional structure, operating
and maintenance methodologies. The facility manager is the one who
visualize the intact process and is often the person in charge of the only
group that has influence over the complete life cycle of a facility. Thus,
the facility manager often turns out to be the advocate of sustainable
and green practices. Equipped with the appropriate financial and
strategic planning tools, the facility manager can generate enduring
significance to the organization by developing, implementing and
maintaining sustainable facility practices.
Keywords: Performance measurement, Facility Management,
Balanced Scorecard, Sustainability
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Name | : | Indian Healthcare and Social Media Marketing: A Gap Analysis |
Author | : | Ms. Mahima Gupta, Dr. Vaishali Sharma |
Abstract | : |
With the advent of chat sessions, instant messengers, special interest
communities, blogs and wikis, the consumer seeks web intervention in
any decision making process. The same has been observed for the
Indian Healthcare Industry. Here the participants share their
knowledge and experiences to solve problems and also feel
responsible towards each other. In the high involvement healthcare
sector, patients are increasingly seeking online advice and information
to satisfy themselves before indulging into any sort of treatment. The
purpose of this paper is to study the existing literature on Indian
healthcare industry which would enable better understanding of the
role of Social Media Marketing in Healthcare industry. This paper
adopts the literature review method and gathers data from more than
100 research papers, online reports, and articles. The secondary data
collected is analysed and the most relevant findings are assimilated to
analyse the prevailing gaps and scope of further research. The data
analysis highlighted several gaps in the healthcare industry namely,
'Absence of Patient Profile', 'Behavioural Aspects', 'Need for tailor
made healthcare interventions', 'Digital Channel Development', 'Use
of ICT (Information and Communication Technology) in Healthcare'.
The data presented inadequacy of work on the relationship between
Service Quality and Patient Orientation. In addition Demographic,
Psychographic and Behavioural studies of healthcare social media
users are limited.
Keywords: Healthcare, Social Media Marketing, Hospital Marketing,
Gaps in healthcare
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Name | : | Antecedents of Work-Family Conflict among Frontline Bank Employees |
Author | : | Abha Bhalla |
Abstract | : |
In today's global and competitive work environment, service industries
strive hard to create and retain a pool of satisfied customers. To
accomplish this, role of frontline employees is regarded crucial as they
are the first and only representation of a service firm or brand.
Research evidence that frontline employee's work beyond scheduled
working hours and inflexible schedules to serve relentless horde of
customers, which adversely affects theirwellbeing and family life.
Considering this, the present study attempts to understand the negative
spillover of increased work demands on the family life of
frontlineemployees. The study has two major goals- (i) to assess the
prevailing status of work-family conflict, and (ii) to examine the
factors affecting work-family conflict perceived by frontline bank
employees in the Indian context. To fulfil stated goals, data were
collected with the help of personally administered survey instrument
consisting 44 items whose response options ranged from 1 to 5.On the
basis of convenience sampling, 200 frontline employees were
contacted personally from 17 private bank branches of Amritsar city, of
which 146 usable questionnaires were received back. Data were
analysed using appropriate statistical techniques like Exploratory
Factor Analysis, Correlation and Regression analysis. Results revealed
that prevailing status of work-family conflict is high for frontline
employees as they experience it significantly more than 'sometimes'.
Significant differences with regard to gender and parental status were
observed such that women and parent employees experience greater
work-family conflict than their counterparts. Further, results revealed
increased job time demands, role overload, non-supportive work
culture, lack of family social support and aggrieved customer
behaviour as the major factor affecting work-family conflict of
frontline employees. The findings have an important implications for
banks and other service organizations.
Keywords: Work-Family Conflict, Frontline Employees, Banks,
Service Industry, India
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Name | : | Human Resource Factors and Competitive Challenges Influencing The Supply Chain World: Review and Analysis |
Author | : | Sidhartha Sharma |
Abstract | : |
The concept of the supply chain in companies has evolved significantly in recent decades and today perceived as one of the
most vital strategic functions in the implementation of company's business strategy. The Complex interaction of different
environmental variables like cut-throat competition, globalization, and an emergence of commoditization advancement in
information system and technological changes in supply chains themselves have become very dynamic and complex.
Despite the realization that managing the supply chain effectively can provide a core competitive advantage, there appears to
be the insufficient realization that this rests on human skills and performance in the supply chain. Effective and strategic
management of human resources can provide an equally strong source of core competency, very little of this realization has
been applied to managing the human resource in the supply chain as far as corporate sector is concerned. The present paper
aims at reviewing and analyzing key human resource factors as well as competitive challenges which influence supply chain
orientation.
Keywords: Supply Chain, Competitive Advantage, Human Resource factors, Challenges, Supply Chain Orientation.
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Name | : | Impact of Customer Relationship Management Initiatives in Indian Retail Scenario: A Review |
Author | : | Dr. Jogi Mathew |
Abstract | : |
Retail industry is one of the most growing industries in India. Retailers are adopting different CRM initiatives to retain
the customer. In India majority of organized retailers are using suitable loyalty programmes which encourages repeat
purchase.CRM initiatives provides a lot of information relating to the customer expectations, attitudes and pattern. This
information is a valid input to plan and facilitate the task of retaining customers. The states - of - art technologies in this
area which are deployed in other developed economies are still not very prevalent in India. The paper focuses on the
increasingly important topic of customer relationship management (CRM) initiatives. The paper draws attention to the
act of concentrating on the less important group of customers. The highlight of the paper is the reliance of CRM on
customer retention which contributes to growth, profitability and lower customer defection.CRM initiatives and thereby
customer retention is also responsible for the increase in efficiency ratio of the customers. The paper concludes with the
overview of the latest trends in CRM and the challenges encountered in the Indian subcontinent.
Keywords: Customer, Retail, Customer Relationship Management (CRM) Initiatives, Customer Retention, Loyalty
Programmes, Customer Defection.
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Name | : | Economic Update |
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Name | : | Stats Window |
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Name | : | Editorial |
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